ℹ️ Introduction

The eCater Solutions website is a complete food ordering system to place and manage food orders for events. This manual provides general instructions on navigating the website for the best user experience. It will also provide information on website features and functions.

If you have any more inquiries, please contact the catering department for assistance.

📕 User guide

eCater Solutions is customized to meet the dining service and accounting requirement set forth by the client. The below instructions and workflow may appear different on an account-by-account basis, however, the ordering workflow and process remains the same.

Registration & Login

First Time Users

First time users must create an account to use the website.

1. To create an account, fill out the form labeled “Create Account” on the right side of your screen.

2. Enter the following information:

• First Name

• Last Name

• Mobile Phone

• Office Phone

• Address

3. Click to create your account.

A password will be sent to the email you used to sign up to login into your account. Users are unable to create their passwords.

Returning Users

Users must first create an account in order to login into the website.

1. To login into the website, fill out the form labeled “Login” on the left side of your screen.

2. Enter the following information:

   1. Email Address - Must be the same email used to create an account.

   2. Password- Provide in the email sent when account was first created.

3. Click to log into your account.

Forgot Password

If you have forgotten your password, click beside the login button. A pop window should appear as shown in the “Forgot Password” diagram.

To retrieve a new password:

1. Enter your account email.

2. Click .

An email with a new password will be sent to your account.

Account Information

User must be signed in.

1. To edit your account information, click located at the top right of the page.

2. Enter your new information in the field you would like to change or update on the form labeled “Profile”.

3. Click to save your changes.

View Menu

1. To find the menu click or .

2. To view the menu click .

3. Scroll down the page to see a list of our menu items, or use the menu category buttons at the top of the page to find specific items.

An arrow [] is positioned at the bottom left of each category list to return to the top of the page.

Ordering

Users must be signed in to place an order for an event. To place an order click on the home page.

Placing an order

Users can place an order using index#, check, cash, credit card or receive a quote.

Billing information

1. Provide your billing information. Enter the following information:

• Method of payment

• Expected guests

Event information

2. Fill out your event information. Enter the following information:

• Location

• Building

• Room Number

• Date of Function

• Frequency

• Time even must be set up by

• Event Start Time

• Event end time

• Number of quests

• Additional Information

3. Click to save the event and proceed to select items to order.

Find and Select Items

1. Select a category to find items to order or use the search bar to find find specific items.

2. To add an item, click the checkbox [ ] beside the item or enter the item quantity amount.

3. Click to save the items and proceed to checkout.

4. To add other items to checkout, click . This will redirect you back to the menu screen to look for additional items.

5. To cancel the order, click .

Checkout and Edit Order

1. Review your items and check that quantity amounts are correct.

2. To submit an order, click .

You can make changes to your order, remove an item or add additional items from checkout.

1. To change the quantity of an item, click the edit button [].

2. Enter the new quantity and click . The quantity of the item will be updated in the checkout list.

3. To remove an item click remove button [] . The item will be removed from the checkout list.

4. To add new items, click . This will take you to the menu page to add additional items.

My Orders

To find your order, click “My Orders” located in the navigation bar.

To manage an order click dropdown menu located beside the order number. The dropdown menu gives you the option to update, view, reorder, cancel and print an order.

Update Order

To update an order:

1. Click “Update” on the dropdown menu located beside the order you would like to update.

2. Follow steps from the Ordering section of this document to make changes.

3. Save changes by clicking or .

View Order

To view an order:

1. Click “View” on the dropdown menu located beside the order you would like to view.

2. The page will display an items selected and the event order history.

Reorder Order

To reorder a previous order:

1. Click “Reorder” on the dropdown menu located beside the order you would like to view.

2. You may chose to copy the previous items or copy only the event information.

3. When selected, click .

4. Follow steps from the Ordering section of this document to make changes and to complete the order.

Cancel Order

To cancel an order:

1. Click “Cancel” on the dropdown menu located beside the order you would like to cancel.

2. To cancel the order, click the “Update Order Status” dropdown menu and select “Cancel Order”.

3. Enter any comments about canceling the order in the “comments” box.

4. Click to cancel the order.

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